FAQ

Care & Maintenance

How do I prepare my bundles for install?

To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free. Hair must be washed in a downward motion to avoid tangling hair.

Can I dye my hair extensions?

Yes, you can dye all of our unprocessed Virgin Hair. Our 613 Blonde collection  has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow an experienced hair care professional to color your hair extensions.

 

How do I care for my hair extensions?

To properly care for your extensions you should shampoo and condition regularly with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat-protector when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles, and thinning.

 

Payments

What types of payment do you accept?

We accept all major credit cards (Visa, MasterCard, and American Express), PayPal, Apple Pay and Sezzle which works like AfterPay,our former pay after partner. 

Why is my transaction not going through?

Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.

 

Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.

  

Does The Hair Closet  keep my personal credit card information?

THC never stores your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.

Sezzle

What is Sezzle?

The Hair Closet in partnership with Sezzle,  allows you to purchase hair now and pay over 4 installments. Any order over $50 may qualify for financing with Sezzle. Just select Sezzle at checkout for your installment payment options.

Checking your eligibility won't affect your credit score.

 

How do I qualify for Sezzle through The Hair Closet?

At Checkout, select Sezzle as your payment option. You will be taken to the Sezzle portal where you will enter a few pieces of information for a real-time decision.

 

Once you apply through our website, Sezzle will let you know if you've been approved or denied. Once approved, Sezzle  will let you know exactly what your bi-weekly payments are. There is no interest to pay and helpful reminders for upcoming payments are sent to you by text or email. Avoid late fees, by having funds available on the day of your automatic draft. You can even manage your payments using your Sezzle user name and password that you create.

What if I have more questions about Sezzle with The Hair Closet?

If you have more questions about Sezzle with THC or need help checking out with Sezzle,  email affchairstudios@gmail.com for assistance

  

Shipping & Delivery

How much does shipping cost?

Standard shipping is $10 for 5-7 days USPS priority mail shipping with signature confirmation

When will my order be shipped?

Our standard processing time for orders is 1 to 2 business days for hair bundles and 3 to 5 business days for our machine made virgin hair units.  

 

Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

 

Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.

 

When will I receive my tracking number?

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being marked as FULFILLED.

How long does it take to receive my order?

All orders are delivered on business days, Monday through Friday. Orders are not delivered on weekends.

Orders are delivered by the postal carrier within 3 to 5 business days.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

 

 

 

My tracking says delivered, but I haven’t received my package – what do I do?

We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.

You can also contact the carrier directly to verify that they no longer have the package. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment still can't be located, please contact us for assistance.

 

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

 

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

Do you ship to P.O. boxes?

We only ship to P.O. boxes when using standard shipping (USPS).

 

Returns

What is your return and exchange policy?

We have a 5 day refund/exchange policy if you are unhappy with the quality of our products.

Refunds or Exchanges are provided for hair extensions that have not been worn, unwrapped otherwise tampered and are returned within five (5) days of the date that you receive your order. Once we receive your return, we will process the refund. The refunded amount is credited to the original payment method.

Exchanges are provided within five ( 5)  days for wigs that still have their lace in-tact and have manufacturing defect such color variance or loose track(s)  and are returned within five (5) days of the date that you receive your order. Once we receive your return, the exchange is processed. Exchanges may only be made for the same hair type (e.g., Body Wave, Straight, Deep Curly) and length (e.g., 20 inches). ALL SALE ITEMS ARE FINAL SALE. If you've processed using a discount code or discounted sale price, no exchange/ return will be granted.

How to request a return or exchange?

Send us an email to affchairstudios@gmail.com. You must contact us prior to sending your return so we can provide your return instructions. Requests for refunds on merchandise returned without contacting us will not be honored.

Contact us

How can I reach Customer Care?

Our Customer Care team is available from 8 am to 3 pm EST Monday through Friday.

affchairstudios@gmail.com